1. Concept and Definitions
1.1. CashRocket — is an online service hosted on the Internet at https://cashrocket.online, which provides electronic asset exchange services to both individuals and legal entities through a special software interface (hereinafter referred to as the Service).
1.2. User — any individual or legal entity that accepts the terms of this Agreement and uses the Service.
1.3. Electronic Units (title units) — digital assets or currency equivalents used in payment systems and cryptocurrency networks.
1.4. Payment systеm — a third-party technological solution that ensures the storage, transfer, and accounting of digital assets.
1.5. Payment — a transaction for the transfer of electronic units from the sender to the recipient.
1.6. Transaction (Order) — a User’s request to perform an exchange transaction in accordance with the conditions set by the Service.
2. General Provisions
2.1. This Agreement regulates the relationship between the User and the Service and cancels any previous agreements.
2.2. By using the Service, the User confirms their agreement with these terms. If the User does not agree, they must refrain from using the Service.
2.3. Acceptance of the Agreement occurs at the moment the User submits an Order, confirming their intention to enter into an agreement with the Service under the specified conditions.
2.4. The date and time of acceptance, as well as the parameters of the Order terms, are automatically recorded at the time of order completion.
2.5. The Service reserves the right to change the terms of the Agreement without prior notice to the User but must publish the updated version on the website.
2.6. This Agreement does not override the current legislation of the countries where the Service and the User are registered, nor does it cancel contractual relationships between the User and electronic payment systems.
2.7. Other information on the website, including details specified in the order, also constitutes a public offer.
2.8. The period for the User to accept the offer to enter into an agreement with the Service under the terms specified in the order is 30 minutes from the moment of its submission. After this period, the Order is canceled.
2.9. The Agreement terminates upon the receipt of electronic units in the amount specified in the User’s order to the provided requisites or upon order cancellation.
2.10. The Service and the User acknowledge that this electronic Agreement has legal force equivalent to a contract concluded in written form.
3. Subject of the Agreement
3.1. The Service ensures the exchange of electronic units upon the User’s request in accordance with the terms specified in the Order.
3.2. All transactions are carried out at the User’s expense, including commission fees and possible additional charges. Any additional profit obtained by the Service as a result of performing actions is transferred to the benefit of the Service as a commission fee for the provided services.
4. Service Provision Terms
4.1. Orders are processed automatically or manually in accordance with the internal policies of the Service.
4.2. The User cannot cancel a transaction after its confirmation.
4.3. If electronic units are not received on the Service’s account within 30 minutes, the Order may be canceled. In such a case, if the electronic units arrive after the specified time, they will be returned to the sender’s requisites within 24 hours, minus commission fees, which are covered by the User. The Service is not responsible for delays in returns if they are not caused by its fault.
4.4. If suspicious transactions are detected, the Service has the right to suspend the transaction and request the User’s identity verification and source of funds.
4.5. If the Service receives an amount different from that specified in the Order, it may adjust the exchange rate or return the funds minus the commission.
5. Privacy Policy
5.1. The Service processes Users’ personal data in accordance with the privacy policy and legal requirements.
5.2. All transactions are conducted through secure communication channels.
5.3. Users’ personal data is not shared with third parties except in cases described in section 5.5.
5.4. The Service has the right to request additional information from the User to ensure transaction security.
5.5. Personal data and information about User transactions may be disclosed to law enforcement agencies, courts, or electronic payment systems upon an official request or for internal investigations.
6. User Account Security
6.1. The User must ensure the security of their account. The Service recommends following password management guidelines, regularly changing passwords, and not reusing them on other online platforms.
6.2. If the User receives a request to provide personal data or account credentials from third parties, they should immediately contact the Service’s support chat.
7. Liability Limitations
7.1. The Service provides its services 24/7 without interruptions.
7.2. For some orders, the Service may agree on personalized service conditions.
7.3. By using the Service, the User agrees that the Service’s liability is limited to the amount received from the User for service execution.
8. Dispute Resolution and Claims
8.1. All disputes between the User and the Service are resolved through negotiations.
8.2. If the dispute cannot be resolved amicably, it shall be considered in the relevant court jurisdiction.
8.3. All complaints regarding this Agreement may be submitted electronically via the email specified on the Service’s website.
