CashRocket User Agreement

Rules, terms, and legal provisions of the service

1.1. CashRocket is an online service hosted on the Internet at https://cashrocket.online, providing electronic asset exchange services to both individuals and legal entities via a special software interface (hereinafter — the Service).

1.2. User — any individual or legal entity that accepts the terms of this Agreement and uses the Service’s services.

1.3. Electronic units (tokens) — digital assets or currency equivalents used in payment systems and cryptocurrency networks.

1.4. Payment system — a third-party technological solution that ensures storage, transfer, and accounting of digital assets.

1.5. Payment — a transaction of transferring electronic units from sender to recipient.

1.6. Operation (Request) — a User’s request to perform an exchange transaction in accordance with the Service’s terms.

2.1. This Agreement governs the relationship between the User and the Service and cancels any prior arrangements.

2.2. By using the Service, the User confirms acceptance of these terms. If the User does not agree, they must refrain from using the Service.

2.3. Acceptance of the Agreement occurs at the moment the User creates a Request, confirming intent to enter into an agreement with the Service under the specified terms.

2.4. The date and time of acceptance, as well as the Request parameters, are automatically recorded upon completion of the Request creation.

2.5. The Service reserves the right to change the terms of the Agreement without prior notice, but with mandatory publication of the updated version on the website.

2.6. This Agreement does not override applicable laws of the countries where the Service and User are registered, nor agreements between the User and electronic payment systems.

2.7. Public offer also includes other information on the website, including data specified in the Request.

2.8. The acceptance period for the User’s offer is 30 minutes from the moment the Request is completed. After this period, the Request is canceled.

2.9. The Agreement terminates once the electronic units in the amount specified in the Request are received or when the Request is canceled.

2.10. The Service and the User acknowledge that this electronic Agreement has legal force equivalent to a written contract.

3.1. The Service provides exchange of electronic units at the User’s request in accordance with the conditions specified in the Request.

3.2. All operations are carried out at the User’s expense, including commission costs and possible additional fees. Any additional profit received by the Service as a result of execution of operations is retained by the Service as payment for services provided.

4.1. Requests are processed automatically or manually according to the Service’s internal policies.

4.2. The User cannot cancel a transaction after it has been confirmed.

4.3. If electronic units are not received within 30 minutes, the Request may be canceled. In this case, if funds arrive later, they will be returned within 24 hours minus commissions, covered by the User. The Service is not responsible for delays not caused by its fault.

4.4. In case of suspicious transactions, the Service may suspend the operation and request identity and source-of-funds verification.

4.5. If an amount different from the Request is received, the Service may adjust the exchange rate or return funds minus commission.

4.6. The Service reserves the right to refuse service without explanation for security, compliance, internal policy, or legal reasons.

5.1. The Service processes personal data in accordance with privacy policy and legal requirements.

5.2. All transactions are conducted via secure communication channels.

5.3. Personal data is not shared with third parties except as described in section 5.5.

5.4. The Service may request additional information for security purposes.

5.5. Personal data and transaction information may be disclosed to authorities, courts, or payment systems upon official request or for internal investigations.

6.1. The User must ensure the security of their account. The Service recommends using strong password practices and regularly updating credentials.

6.2. If the User receives requests for personal data or passwords from third parties, they must immediately contact support.

7.1. The Service operates 24/7 without interruptions.

7.2. The Service may offer personalized terms for certain Requests.

7.3. The User agrees that the Service’s liability is limited to the amount received from the User for service execution.

8.1. All disputes between the User and the Service are resolved through negotiations.

8.2. If a dispute cannot be resolved amicably, it shall be settled in court.

8.3. Complaints may be sent electronically to the email listed on the Service’s website.

The Service is not responsible for failed transfers or refunds due to the following reasons:

9.1. Errors in banking details provided by the User.

9.2. Additional checks or delays by the recipient bank.

9.3. Account freezing by authorities or financial institutions.

9.4. Temporary transaction restrictions imposed by the bank.

9.5. Refusal of the recipient to accept or return funds.

9.6. Technical or legal restrictions beyond the Service’s control.

In such cases, the Service provides guidance for further actions, including contacting the bank or payment system.

If the User has confirmed outstanding debt with partner or affiliated services, the Service may temporarily restrict access to Requests and payouts.

10.1. Suspend ongoing operations.

10.2. Notify the User of the debt.

10.3. Provide instructions for repayment.

10.4. Share necessary information with third parties in accordance with law and strictly for resolution purposes.