Help

Registration is not required to exchange.

If you entered incorrect details when creating the application, and the application has already been processed, this means that the funds have already been sent to the specified incorrect address. In this case, we cannot cancel the transaction.

On average, the exchange takes about 10-15 minutes after the funds you paid are credited to our details.
However, in some cases, the exchange process can take up to 3 hours. From our side: at the request of the client, we can provide a hash of the transaction (in case of sending cryptocurrencies).
You can familiarize yourself with the exchange regulations immediately before making an exchange operation, and we also draw your attention to the fact that you must familiarize yourself with the exchange regulations and virtually sign it with a tick when making an exchange.

Сервис работает круглосуточно в полуавтоматическом режиме, по всем вопросам по обмену обращайтесь в чат на сайте.

When choosing the exchange direction and filling in the exchange amount on the site, you will see the minimum and maximum exchange amounts highlighted in red. If you want to make an exchange outside the specified amounts, contact the chat on the site, the operator will tell you if there is such an opportunity.

Commissions of our service are already included in the exchange rate and are displayed at the stage of registration of the application, including the commission for the transfer of the payment system.

The status of your application is updated automatically in the right exchange block on the main page. where it is created. If you have closed the page, then the link to the application can be found in the email notification, or write to Support.

The reasons may be different. In order for the exchange to be completed successfully, please make sure that you have done everything correctly:
- Check if you have entered your details for the transfer (wallet, account or card) correctly. If the details are incorrect, your application will receive the status "Invalid", after which you will receive an email with a description of the reason. If your application is processed for erroneous details, a refund is not possible. We recommend that you carefully check the correctness of the specified data before creating an application;
- Check if funds have been debited from your account. If we do not see receipts from you, the application will be deleted;
- There may be a delay in the transfer from the payment system or the bank. In this case, we cannot speed up the process, we can only wait. To find out the reasons for the delay, you can call or write to the technical support of your payment system or bank;
- All reasons are individual. Therefore, if your reason is not related to any of the above, please contact our customer service. We are always happy to help!

If your application is processed, the funds are non-refundable.
If the application has been paid, but not yet completed, you can return your funds (minus the transfer fee) by writing to the online support service of our site.

Confirmation of transactions in the blockchain network depends on the work of the miners. It is these people who make the bitcoin network alive and act solely in their own financial interests. The exchanger is not engaged in mining, and also cannot influence their work in any way. This is a process beyond our control, so we cannot speed up the process of confirming your transaction on the Bitcoin blockchain.
It is important to understand that the obligations of the exchanger are considered fulfilled after the transfer of the cryptocurrency to the address specified by the client, which is confirmed by an entry in the block browser, for example, in the case of Bitcoin here https://www.blockchain.com/explorer.

The affiliate program provides a flexible reward system that allows users to earn additional funds for attracting new customers. By joining the program, you will be able to receive a percentage of the exchange transactions of your referrals and expand your income with each attracted user.
How to join the affiliate program:
- Register on our website and enter your personal account;
- Go to the "Affiliate Program" section and get your unique referral link;
- Post a referral link on your website, social networks or other sites to attract new users;
- Track your rewards and statistics in your personal account.

Usually, when receiving Bitcoin, the new owner cannot immediately dispose of them. Once a transaction is made, it is sent to the Bitcoin network for execution and must be included in a block in order to become legitimate. The process of including a transaction in the found block is called transaction confirmation. Inclusion in 1 block = 1 confirmation, when there are 6 or more such confirmations, the transaction is considered confirmed. This feature was introduced to protect against repeated spending of the same bitcoins.
Our service requires 2 confirmations from the Bitcoin network, only after that your application will be processed.

The exchanger does not have the ability to return the funds sent, especially when it comes to cryptocurrency payments. Unfortunately, we cannot help you in this situation.

Verification is needed to identify the identity or card of the buyer in order to minimize fraudulent activities on the Internet. Card verification is required for each card, this procedure needs to be carried out only 1 time.
To verify the card, you need to take a picture of the card against the background of our website with the application number. The photo must be in good quality, which clearly shows the application number, card details (cardholder, first and last 4 digits of the card number), the cardholder's bank must correspond to the chosen direction of exchange.
You need to upload a photo of the card to the chat in jpeg or png format, after which the operator will check the verification and issue details for transferring funds.

Payment occurs after the funds are credited to the exchange. This information is written in the rules of the service, as a rule, funds are credited to the exchange after: BTC - from 3 or more confirmations;
In other areas, full transfer of funds is expected.